Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is the small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the year shipping plan. In the end, the issues with the shipping system were enough to essentially put us on our guard for the next six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders vapinger.com for the next half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we are going to have to address on the next half a year.
In addition to an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for most orders.
Among the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting issues with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, so as to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the number of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.